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Frequently Asked Questions

Quick answers about our palettes, downloads and policies.

What do I receive when I buy a palette?

Each palette is a digital bundle of three PDF guides, more than 100 pages in total: a color palette guide (50+ pages) featuring nine coordinating paint colors, a complete paint guide (30+ pages), and a paint project planner. Nothing is shipped.

How do I get my files?

After payment you’ll see a confirmation page with your PDF download links. If your files are not listed yet, we email them to you within 24 hours. See Shipping / Delivery for details.

I can’t find my download link. What should I do?

Check your browser history for the confirmation page, and your email for the payment receipt from Stripe. If you still can’t find it, email us at burhanshahroz@gmail.com with the email address you used at checkout and we will help.

Does the price include paint?

No. Dwelling Dream sells digital color guides only. You will buy the paint yourself from the paint brand named on the palette (Behr, Sherwin-Williams or Benjamin Moore).

Will the colors look exactly like they do on my screen?

Colors can look different on screen than on your walls because of screen settings, lighting, surrounding finishes and paint application. Always test physical paint samples in your own space before you make a final decision. The guides explain how to do this.

Are you affiliated with Behr, Sherwin-Williams or Benjamin Moore?

No. Dwelling Dream is independent and is not affiliated with or endorsed by any paint manufacturer. Brand and color names belong to their respective owners and are used only to identify the paint colors in each palette.

Can I use a palette for clients’ projects?

Yes. Designers and decorators may use the palettes for their clients’ projects. You may not resell, share or redistribute the files themselves. See our Terms for the full licence.

Can I get a refund?

Because files are digital and cannot be returned, all sales are final once the files have been delivered to you. If a file is corrupted, missing or you were charged twice, we will fix it. See our Refund Policy.

How do I pay?

Checkout is handled by Stripe, which accepts cards and supported digital wallets. Your payment details go directly to Stripe, and we never see or store your card details.

How do I contact you?

Email us at burhanshahroz@gmail.com. We reply within 24 hours.

Can’t find your answer? Get in touch.